Customer Care Coordinator

Build Your Career with Coleman Worldwide Moving

Since 1914, Coleman Worldwide Moving has provided professional moving and relocation services across the country. As a family-owned company, we value teamwork, customer service, professionalism, and opportunities for growth. We invite you to become part of our team and build a career with a company that has been moving lives forward for over 110 years.

Benefits

Coleman Worldwide Moving offers a variety of benefits to support our employees, including:

• Paid Vacation: 40 hours of vacation pay after one year of employment.
• Health & Financial Benefits: Medical, dental, vision, 401(k), and additional voluntary benefits.
• Paid Holidays: 6 paid holidays after 90 days of employment for full-time employees.
• Referral Bonus Programs: Opportunities to earn bonuses by referring qualified candidates.

Benefits and eligibility may vary based on employment status.

About the role

The Customer Care Coordinator is responsible for booking and coordinating military and consumer shipments while serving as the primary point of contact for customers throughout the moving process. This position provides ongoing communication regarding shipment details, expected pickup and delivery dates, and arrival times while coordinating with agents, service centers, and internal departments to ensure a smooth customer experience. The coordinator is also responsible for maintaining accurate shipment information, resolving issues, and supporting overall customer satisfaction.

Essential Functions

• Collect pre-move surveys, shipment weights, and preapprovals, and update company software and carrier records.
• Track shipment estimated arrival and delivery dates and maintain accurate updates in company software and carrier systems.
• Monitor clearing emails to clear shipments as they arrive and serve as the primary point of contact for moves, both internally and externally.
• Monitor incoming emails for new shipment offerings, review quality scores, and verify information for accuracy.
• Secure customer payments by verifying payment methods, documenting credit card information, and confirming the accuracy of customer-provided details.
• Coordinate between agents and customers to establish mutually agreeable schedules for packing, pickup, and delivery.
• Proactively communicate updates from operations to customers regarding their moves, including pickup and delivery information.
• Coordinate with customers and the Claims Department to address shipment damages and communicate unresolved issues to supervisors to ensure customer satisfaction.
• Perform other duties as assigned.

Join the Coleman Team

• Explore the opportunity to build your career with Coleman Worldwide Moving and become part of a team committed to service, professionalism, and continued growth.
• Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.
• Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!