Customer Care Pharmacy Technician

Mission

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Type: Full time

Shift Schedule: Monday - Friday; 9:30am - 6:00pm

Position Overview

Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we're looking for a Customer Care Pharmacy Technician who's ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team's success. You won't just be part of the action-you'll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact!

Key Responsibilities

Join the forefront of healthcare excellence, where you'll

• Handle phone calls and make outgoing calls to assist patients and healthcare providers.
• Manage payments and maintain accurate financial records.
• Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
• Respond to text messages promptly for easy communication.
• Facilitate communication between pharmacists and technicians to ensure smooth patient care.

Required Qualifications

• GED or high school diploma.
• An active Arizona State Technician License
• Current and valid PTCB (Pharmacy Technician Certification Board) certification is required.
• A clean criminal record with no felonies.
• Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space
• Strong attention to detail, especially around HIPAA and patient confidentiality standards
• Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
• Excellent verbal and written communication skills.
• Ability to multitask across phone, email, and chat channels.
• A collaborative, team-first mindset that aligns with Strive's culture of "Striving With Heart"

Pay and benefits

Hourly Pay Rate $20 - $25 USD

Join Us in Making an Impact

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture

• Culture isn't an afterthought at Strive.
• It's something we actively build.
• We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues.
• We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.