Customer Care Specialist

About the role

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do we have your attention? Keep reading.

The Customer Care Specialist plays a key role in supporting the sales team by providing administrative assistance, managing customer inquiries, processing orders and ensuring a positive customer experience. This position serves as a liaison between customers, sales representatives, operations and internal departments to ensure timely and accurate communication and order fulfillment.

Essential Duties and Responsibilities

• Provide day-to-day administrative support to the sales team.
• Process customer orders, quotes, and sales-related documentation accurately and efficiently.
• Respond to customer inquiries regarding products, pricing, order status, and delivery information.
• Assist with the preparation and follow-up of sales quotations and proposals.
• Maintain customer records and sales data within the company CRM system.
• Coordinate with production, purchasing, shipping, and customer service teams to ensure order accuracy and on-time delivery.
• Monitor open orders and proactively communicate delays or issues to customers and sales representatives.
• Support the sales team with reporting, data entry, and account management activities.
• Prepare sales reports, spreadsheets, and presentations as needed.
• Serve as backup coverage for other administrative and customer support functions.
• Participate in continuous process improvement initiatives to enhance customer satisfaction and operational efficiency.

Cross-Functional Coordination

• Interdepartmental collaboration - Work closely with Engineering, Operations, Customer Service, and Shipping to verify technical details, resolve issues, and support both aftermarket and capital sales processes.
• Product line knowledge - Maintain a working understanding of machine models, aftermarket parts, configurations, and common customer requirements.

Qualifications

Education

• Associate degree preferred; equivalent work experience considered.

Experience

• 2+ years of experience in sales support, customer service, inside sales, or administrative support.
• Experience in manufacturing, capital equipment, or technical product environments preferred.

Skills

• Technical comprehension of machine configurations, parts, and product options.
• ERP/CRM proficiency with quoting, pricing, or order management systems.
• Strong accuracy, attention to detail, and organizational skills.
• Professional written and verbal communication.
• Ability to manage multiple priorities and deadlines.
• Analytical skills for reviewing pricing structures and product configurations.

Competencies

• Detail Orientation - Ensures accuracy in pricing, documentation, and order processing.
• Customer Focus - Provides responsive, professional support to customers and sales teams.
• Collaboration - Works effectively with internal departments to resolve issues and support sales activities.
• Process Consistency - Follows established workflows for quoting, revisions, and customer care.
• Time Management - Prioritizes tasks and manages deadlines effectively.
• Prolonged periods of sitting and computer use.
• Occasional lifting of files or office materials up to 10 lbs.

What's in it for you?

• There's no monopoly on innovative ideas or limits to how far you can advance with our team.
• We offer an open, communicative environment that fosters individual initiative.
• We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

• Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.
• Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

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