Customer Engagement Applications Engineer

About the role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

• In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
• The Applications Development Engineer will be responsible for developing and implementing product applications for existing and pre-release products to provide maximum value to the customers.

The candidate is expected to support the following

• Respond to customer requests and perform complex problem diagnosis and problem resolution.
• Work closely with customers to understand process challenges and provide optimized metrology solutions.
• Support the development of FaST systems at the customer site.
• Perform product diagnosis, problem resolution, interface with software and systems engineering to verify that hardware and software problems have been resolved.
• Conduct customer product demonstrations and technical training including on-site training of customer and end users.
• Develop and document new applications of existing and pre-release products, including BKMs.
• Review and evaluate quality of data in other related technical documents.
• Travel to customer sites and headquarters for training on an annual basis will be required.

Ideal Candidate

Modern FinFet semiconductor processing, result in unique challenges for the litho/etch module.

• The ideal candidate needs to be able to identify and understand the FinFet process flow and these issues that arise and their resultant behavior.
• Understand where the critical metrology points are and how to monitor for these issues in the future.
• Past/present semiconductor processing experience will be an advantage in understanding the key customer challenges.

Preferred Qualifications

Candidate must have BS/MS/PhD in Engineering, Physics, Material Science or related fields and strong technical background.

• Preferred work experience in semiconductor processing or equipment industry.
• Candidate must have excellent communication, organizational, analytical, leadership, and interpersonal skills.
• Candidate must also be self-driven, and a strong team player.
• Ability to independently resolve complex problems.
• Strong presentation skills.
• Strong project management skills
• JMP/Python experience is a plus

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Total Rewards

Base Pay Range: $78,200.00 - $132,900.00 Annually Primary Location: USA-AZ-Chandler-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

• Interns are eligible for some of the benefits listed.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

• At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.
• Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.
• KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.