Customer Engagement Architect

Responsibilities includes

• Work with customers on performance tuning.
• Work with R&D in refining advanced compiler features.
• Train customers in deploying advanced compiler features.
• Handling issues reported by field AEs and customers.
• Handle critical accounts escalation (Customer in Distress - CID) process and work closely with R&D managers in resolving critical customer issues.
• Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
• Recommend potential workaround or application level solutions to customers when necessary.
• Test R&D fixes/patches.
• Develop expertise in h/w and f/w and support HSV field service team for h/w and f/w related issues.
• Work with customer and internal groups to spec out enhancement requests.
• Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.
• Updating product training materials.

Position Requirements

• Requires a MS-EE/CE with 8+ years of experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• Strong knowledge of design debug techniques and a strong understanding in logic design.
• Strong knowledge of verification methodologies for complex EDA environments.
• Expertise in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Expertise in Unix/Linux scripting languages (ksh/bash/csh/perl).
• Expertise TBA, SV assertions/coverage, Low Power(CPF/UPF). UVM experience is a plus.
• Experience with emulation, Cadence's Palladium/Protium product preferred.
• Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.
• Occasional travel, up to 10% (measured over the course of a rolling 12 month period), may be required to resolve critical customer issues.

Pay and benefits

The annual salary range for California is $185,500 to $344,500. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.

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