Customer Engineer - EPIC Center

About the role

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

Salary

$42.50 - $58.90 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Build the Technology That Powers the Future. Every smartphone. Every AI breakthrough. Every cloud data center.

Every electric vehicle. Behind them all is semiconductor technology. At Applied Materials' EPIC Center in Santa Clara, we're looking for Customer Engineers who are passionate about technology, thrive on solving complex challenges, and want to be at the forefront of innovation. This is not a desk job.

You'll work directly with some of the world's most advanced semiconductor equipment, partner with leading customers, and play a critical role in enabling the technologies shaping the future of artificial intelligence, autonomous vehicles, advanced computing, and next-generation electronics.

What You'll Do

As a Customer Engineer, you'll become a trusted technical expert responsible for: Installing and commissioning advanced semiconductor equipment Troubleshooting complex mechanical, electrical, software, and process issues Delivering exceptional customer support and technical guidance Performing maintenance and upgrades on cutting-edge systems Collaborating with engineering, manufacturing, and customer teams to drive solutions Helping customers maximize tool performance, productivity, and uptime No two days are ever the same.

What Makes This Role Exciting? Work on Technology That Changes the World Support equipment that helps manufacture the chips powering AI, cloud computing, electric vehicles, medical devices, and consumer electronics. Learn From Industry Experts Work alongside some of the brightest engineers and technologists in the semiconductor industry.

Accelerate Your Career Whether your background is in engineering, military service, manufacturing, field service, electronics, maintenance, or technical operations, you'll have opportunities to continuously grow your technical expertise. Solve Real Problems This role is perfect for curious minds who enjoy diagnosing issues, working hands-on, and finding solutions in high-pressure environments.

We're Looking For People Who Love troubleshooting and problem-solving Enjoy working hands-on with complex equipment Have experience in engineering, electronics, mechanics, robotics, manufacturing, semiconductor, military, aerospace, or technical service environments Communicate effectively with customers and internal teams Thrive in fast-paced, technology-driven environments Are excited by learning new technologies Ideal Backgrounds We welcome candidates from: Semiconductor Equipment Field Service Engineering Military Electronics & Nuclear Programs Robotics & Automation Aerospace & Defense Manufacturing Engineering Electrical Engineering Mechanical Engineering Mechatronics Industrial Maintenance Technical Support & Service Operations Why Applied Materials?

• At Applied Materials, you'll join the company that helps make possible the world's most advanced chips and displays.
• Your work will directly support innovations transforming how the world connects, communicates, and creates.
• If you're looking for a career where technology, problem-solving, and impact come together, we'd love to meet you.
• Join us and help engineer the future.

Minimum Qualifications

Completion of an Associate degree, military technical training, field service experience, or trade certification 4-7 years of work experience in semiconductor industry or other equipment support industry Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics Strong knowledge of hand tools and their appropriate usage, including digital multimeters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver's license and the ability to obtain a passport, if travel is required.

Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols Physical

Pay and benefits

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at, or by calling our HR Direct Help Line at, option 1, and following the prompts to speak to an HR Advisor.

This contact is for accommodation requests only and cannot be used to inquire about the status of applications.