Customer Engineer - Intermediate

About the role

Who are we looking for?

Provides End User support services at a customer site. These resources will perform in-scope services at the end user desk or services may be delivered in a Walk-in Center where the end user comes for assistance. Tasks performed are incident or service request driven as a standard, but could come directly from high profile customers like VIPs.

Supported services include hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D) and Lifecycle Refresh on end user hardware and software, Hands and Eyes Support for remote Server and Network teams, and Hardware Depot Management.

Technical Skills

• Building, imaging, migrating data, setting up user on new device, deploying
• Boxing and unboxing/shipping of equipment
• Cleaning and organizing
• Providing basic desktop support to end users
• Some of the work will be related to refresh to Win 10

Process Skills

• Timely responsiveness to tasks including timecards, email, etc…
• Customer facing/professionalism
• Have good time management skills
• Complete follow-on actions as appropriate
• Experience using responding to priorities, timely and relevant updates, use of ticket status (e.g. pend states), prompt closure

Knowledge Skills

• Follow processes and procedures
• Ability to work on a team and take direction from senior staff
• Motivated

Qualification

• A+ would be good to have (not mandatory)
• 3-5 years-experience

A+ would be good to have (not mandatory)

3-5 years-experience

Additional Information

All your information will be kept confidential according to EEO guidelines.