Customer Experience Representative

About the Role

As a Customer Experience Representative, you are the first point of contact for our families and play a key role in creating a welcoming, positive experience in our facility. This position focuses on building strong relationships, providing personalized service, and ensuring smooth front desk operations.

You will assist families in person, over the phone, and through our systems-answering questions, managing accounts, giving tours, and helping them navigate our programs. This role requires someone who can remain calm, organized, and efficient in a fast-paced, high-volume environment.

You will work closely with leaders across all departments and collaborate with team members throughout the facility to support daily operations and ensure a consistent customer experience.

Schedule & Compensation

• Part-time/Full-time position
• Must be available for afternoons, evenings, and weekends
• Pay range: $16.50 - $24.00 per hour (based on experience)

Key Responsibilities

• Provide exceptional customer service in person, by phone, and through digital communication
• Build relationships with families by delivering friendly, attentive, and personalized service
• Manage front desk operations, including accounts, scheduling, and program inquiries
• Give facility tours and clearly explain programs and offerings
• Maintain accurate records and follow internal systems and processes
• Handle high-volume interactions while staying organized and professional
• Collaborate with team members and support overall facility operations
• Complete all required training and actively participate in ongoing learning
• Create positive, memorable experiences for every family

Qualifications

• Friendly, approachable, and people-oriented
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Dependable, reliable, and detail-oriented
• Problem-solving mindset with a proactive approach
• Open to feedback and coaching
• Prior customer service experience preferred
• Ability to work in a busy, sometimes loud environment

What We're Looking For

We're looking for someone who genuinely enjoys working with people, brings positive energy to the team, and takes pride in delivering excellent service. If you're organized, adaptable, and thrive in a dynamic environment, this role is a great fit.