Customer Experience Representative
- Pay
- $16 – $18 per hour
- Location
- United States
- Listed
- 3 days ago
About the role
Come Work with Us!
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor
Your Opportunity: FolderWorks, a division of Taylor Corporation, is looking for a Customer Experience Representative to join the team in our North Mankato-MN facility. In this position, you will play an important role in making sure our customers are taken care of and our team is well represented!
Work Authorization
To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities
- Be the first point of contact for customers through email and phone communication
- Answer questions on pricing, order status, inventory, and more
- Support & consult with the customer to provide recommendations and solutions
- Monitor high priority customer orders
Your Shift
- Monday - Friday, 8:30am - 5pm
You Must Have
- High school education or equivalent in related experience
- 1+ years of experience in a customer service related field
- Ability to communicate professionally both verbally and in writing
- Strong multi-tasking, attention to detail and analytic problem-solving skills
- Work well independently as well as in a team environment
- Microsoft Experience
We Would Also Prefer
- 1+ years of related experience and/or training
- Basic understanding of the print process along with basic paper knowledge; paper grades
- Willing to look at new and innovative ways to improve methods and processes
- Ability to speak fluent Spanish
Additional information
The anticipated hourly range for this position is $16 - 18. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Equal opportunity and legal notices
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
From Taylor's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Experience Representative role at Taylor, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Customer Experience Representative role at Taylor?
The Customer Experience Representative posting at Taylor states compensation of $16 – $18 per hour. Final pay may depend on location, experience, and interview evaluation on Taylor's official career site.
Where is the Customer Experience Representative job at Taylor located?
This Customer Experience Representative position at Taylor is located in United States. Always check Taylor's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Experience Representative position at Taylor?
This listing links directly to Taylor's Workday application page. You can apply directly on Taylor's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.