Customer Experience Specialist at Cottonwood Clermont Apartments
- Location
- Clermont, FL · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 15 days ago
Skills & highlights for this role
- Customer service
- Verbal and written communication
- Problem solving
- Phone, email, and text correspondence
Also useful
- Event planning
- Social media marketing
- Vendor relationship management
About the role
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Clermont Apartments.
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off - eligible for 3 weeks (120 hours) in 1 st year!
- 10.5 paid holidays!
- At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service.
- As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers.
- We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction.
- Join us in helping every customer feel Home at Last!
From Cottonwood Residential's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Experience Specialist at Cottonwood Clermont Apartments role at Cottonwood Residential, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Customer Experience Specialist at Cottonwood Clermont Apartments job at Cottonwood Residential located?
This Customer Experience Specialist at Cottonwood Clermont Apartments position at Cottonwood Residential is located in Clermont, FL (On-site). Always check Cottonwood Residential's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Experience Specialist at Cottonwood Clermont Apartments at Cottonwood Residential?
For the Customer Experience Specialist at Cottonwood Clermont Apartments role, Cottonwood Residential highlights experience with Customer service, Verbal and written communication, Problem solving, Phone, email, and text correspondence. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Experience Specialist at Cottonwood Clermont Apartments position at Cottonwood Residential?
This listing links directly to Cottonwood Residential's Greenhouse application page. You can apply directly on Cottonwood Residential's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.