Customer Marketing Manager

(Pittsburgh, PA - US)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

The Opportunity

Context

The Customer Marketing team focuses on engaging and retaining existing customers by delivering personalized experiences, targeted campaigns, and loyalty programs. They collaborate with Sales, Product, and Customer Success teams to drive customer satisfaction, advocacy, and long-term value.

The Customer Marketing nucleus of four plays a critical role within the Global Marketing team of 51, acting as the bridge between the company and its existing customers to drive retention, expansion, and advocacy. Positioned as a key pillar within the broader marketing function, this team ensures that the company's growth is fueled by a customer-led strategy, aligning with overall business objectives.

Role

Here at Ivalua, we are currently looking for an experienced Customer Marketing Manager who will develop and lead multichannel marketing activities in the AMER region in close collaboration with Customer Success, Field Marketing, and Sales to increase customer adoption and loyalty, generate and progress upsells, and achieve company goals and objectives. The successful candidate will also create tracking and reporting to establish ROI on marketing initiatives for leadership, as well as utilize customer health dashboards to identify at-risk customers for targeted campaigns.

Reporting to the Director of Customer Marketing, you will be responsible for customer communications, advocacy, lifecycle marketing, upsell and cross-sell initiatives, and leveraging customer insights to enhance engagement and brand loyalty in the AMER region.

What You Will Do with US

• Leverage and promote customer success through all marketing and sales channels including social media, public relations, customer videos, and strategic sponsorships and events
• Own the development, planning, and implementation of customer adoption, cross-sell, and upsell marketing programs e.g. the global customer reference program, customer user group events, lifecycle and nurture campaigns, re-engagement strategies, and user adoption videos
• Develop and launch strategic customer events (e.g. in person and virtual user groups) in key industries that strengthen customer communities and reinforce the company's relationships with key customers
• Co-manage the reference program and leverage the repository of customer ROI studies and use cases with 3rd party vendors to increase adoption
• Support customer content and drive attendance of global events and conferences
• Work closely with Field Marketing, Sales and Product Marketing teams to market and promote customer successes
• Work with various internal stakeholders, including Customer Success Executives, Sales Executives, Strategic Account Managers to define, recommend, and implement plan strategies with emphasis on the customer

Your Profile

If you have the below experience and strengths this role could be for you:

Skills and Experience

• 5+ years' experience owning marketing strategy in a post-sales context, e.g. field marketing, customer marketing, or digital marketing
• Proven success in planning and executing campaigns and programs to drive upsells within existing customer base (including email, digital, events/webinars, nurture programs, etc.)
• Mastery of marketing automation tools such as Hubspot/Eloqua/Marketo and DemandBase/LinkedIn Ads
• Strong ability to work with Account Executives, Customer Success Managers and business stakeholders; strong presence with ability to provide marketing point of view on contribution to business targets
• Growth and innovation mindset; track record of driving innovative, creative concepts from strategy through to execution
• Ability to think strategically, execute with attention to detail, and analyze data for insights to drive decision-making
• Domain experience in the enterprise software industry with procurement or supply chain solutions a big plus

Soft Skills

• Exceptional communication and interpersonal skills, able to build strong relationships with customers and internal teams
• Excellent organizational skills and the ability to manage multiple projects simultaneously
• Team player, demonstrated high performer, and willing to take initiative
• Lead others to strongly align with business stakeholders and attain company objectives
• Preferred Bachelor's Degree in Business Administration, Marketing, or related fields a plus, or equivalent experience with proven marketing skills

What Happens Next

• If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today!
• Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
• Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
• Interviews will be conducted virtually via video or on-site with face-to-face meetings.

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views.

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

Ivalua's core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.

The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

• Title: Customer Marketing Manager
• Base range minimum: $70,000
• Base range maximum: $110,000

Additional compensation / rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

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