Customer Onboarding Specialist
- Location
- Los Angeles, CA · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 2+ years
- Listed
- 14 days ago
Skills & highlights for this role
- Operations, onboarding, implementation, or project coordination experience
- Multi-project management
- Cross-team coordination
- Written and verbal communication
- Working knowledge of WiFi networks, VLANs, IP addressing, and EHR integrations
- CRM and project management tools
Also useful
- Project management experience
- PointClickCare or other EHR experience
- Skilled nursing facility, post-acute, or long-term care experience
- SaaS, hardware, or connected-device onboarding experience
About the role
As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform.
You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales.
While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve.
This is a full-time, in-office role at our El Segundo, CA headquarters.
What You'll Do
- Manage multiple customer onboardings at once, from contract through go-live
- Coordinate across internal teams and customers to keep each implementation on track
- Support Sales and Customer Success in addressing customer questions, including technical inquiries, during onboarding
- Keep customer records accurate and ensure clean handoffs to Customer Success
- Adapt to evolving processes and help improve how we onboard customers
How Success is Measured
- Customers reach go-live on their target installation dates
- Reduction in average time from contract signature to go-live
- Readiness requirements complete before installation, with no day-of delays caused by missed setup
- Customer records accurate and current across all tracking systems
- Clean handoffs to Customer Success, with no missing account information
- Process gaps identified and flagged before they affect timelines
Must-have Qualifications
- 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Extremely organized, with exceptional attention to detail
- Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication, with the ability to explain technical concepts simply
- Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools (e.g., HubSpot, monday.com)
- Comfortable operating in a fast-changing startup environment with evolving tools and process
Nice-to-haves
- Project management experience
- Experience with PointClickCare or other EHR systems
- Experience in or with skilled nursing facilities (SNFs), post-acute, or long-term care settings
- Experience onboarding customers for SaaS, hardware, or connected-device products
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
Equal opportunity and legal notices
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
From Circadia Health's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Onboarding Specialist job at Circadia Health located?
This Customer Onboarding Specialist position at Circadia Health is located in Los Angeles, CA (On-site). Always check Circadia Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Onboarding Specialist at Circadia Health?
For the Customer Onboarding Specialist role, Circadia Health highlights 2+ years of relevant experience; experience with Operations, onboarding, implementation, or project coordination experience, Multi-project management, Cross-team coordination, Written and verbal communication, Working knowledge of WiFi networks, VLANs, IP addressing, and EHR integrations, CRM and project management tools. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Onboarding Specialist position at Circadia Health?
This listing links directly to Circadia Health's Lever application page. You can apply directly on Circadia Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.