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Customer Onboarding Specialist

Location: Brooklyn, NY
Listed: Today

Role Summary

At Topline Pro, we help small business owners build, manage, and grow their online presence - fast. As an Onboarding Specialist, you’ll be the welcoming guide who helps new customers take their first step toward success. You’ll turn what can feel like a technical hurdle into an easy, empowering experience - walking business owners through setup, helping them connect their websites and profiles, and ensuring they’re ready to shine online. Every successful onboarding you complete directly helps small businesses thrive and fuels Topline Pro’s mission to make it effortless for entrepreneurs to grow.

What You'll Do

Lead live onboarding sessions with new customers and ensure a smooth, successful setup
Walk customers through connecting their Google Business and Facebook profiles and launching their Topline Pro site
Troubleshoot setup issues in real time and guide users through simple technical steps
Follow up with customers to complete onboarding milestones within three weeks
Support Spanish-speaking customers to make onboarding accessible and inclusive
Collaborate closely with Sales, Customer Success, and Support to ensure a seamless customer journey
Share feedback and ideas to continually improve the onboarding experience and internal processes

What We’re Looking for

1+ year in a customer-facing role such as onboarding, support, or customer success preferred
Clear, friendly communicator who can explain technical steps in plain language
Strong organization skills with the ability to manage multiple onboarding sessions
Solid technical aptitude - quick learner and confident user of digital tools
Proactive and calm under pressure, with strong problem-solving instincts
Fluent in English; Spanish fluency a strong plus

Who You Are

Motivated by helping small business owners succeed online
Adaptable, curious, and thrive in a fast-paced environment
Take pride in accuracy and following through on every customer interaction
Eager to learn, open to feedback, and quick to apply new knowledge
Love being part of a collaborative, mission-driven team building something that matters

Hiring Process

Recruiter Screen
Onboarding Team Lead Screen
VP of Customer Success Screen
Case Study Onsite
Cofounder Screen

What We Offer

$60K base salary + commissions + equity ($75k+ OTE)
Full Medical, Dental, and Vision Health Coverage
Computer and workspace enhancements
401(k) plan (non-matching)
Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
Company-paid Wellhub membership for fitness and wellness
Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

Our Values

No Bullsh*t: We create meaningful results for our customers and drive growth for our team-ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth-even when it doesn’t go as planned.
One Team, One Dream: We tackle challenges together with creativity, and an open mind-always seeking solutions and embracing fresh ideas to win as a team.
Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect-because great ideas come from everywhere.
Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
Boom!: We take time to celebrate each other’s achievements, big and small-at work and in life-because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”

About Topline Pro

We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024

We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear.

We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

Equal opportunity and legal notices

Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.

Read the original posting

From Topline Pro's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Onboarding Specialist job at Topline Pro located?

This Customer Onboarding Specialist position at Topline Pro is located in Brooklyn, NY. Always check Topline Pro's application page for specific state eligibility or relocation policies.

How do I apply for the Customer Onboarding Specialist position at Topline Pro?

This listing links directly to Topline Pro's Ashby application page. You can apply directly on Topline Pro's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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