Customer Operations
- Location
- San Francisco, CA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 23 days ago
Skills & highlights for this role
- customer onboarding
- workflow setup
- issue troubleshooting
About the role
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the Role
Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What You'll Do
- Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
- Coordinate system access, workflow setup, customer communication, and the operational details required to launch
- Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
Joining US
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
From Lassie's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Operations role at Lassie, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Customer Operations job at Lassie located?
This Customer Operations position at Lassie is located in San Francisco, CA (On-site). Always check Lassie's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Operations at Lassie?
For the Customer Operations role, Lassie highlights experience with customer onboarding, workflow setup, issue troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Operations position at Lassie?
This listing links directly to Lassie's Ashby application page. You can apply directly on Lassie's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.