Customer Outreach Specialist - Salt Lake City, Utah

About the role

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

About the role

At Regions, the Home Improvement Financing Customer Outreach Specialist is responsible for performing calls to customers who have home improvement loan(s) with Home Improvement Financing and helping ensure contractor and customer relationships are strong.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Performs calls for applications with home improvement loans that the Bank would like to further review
• Processes Positive Confirmation (PC) calls and extra steps associated with PC calls in a timely manner to limit delaying payment to the contactor
• Reviews and updates each account as needed
• Maintains high level of customer service and accuracy in all job functions
• Meets required production levels for call quality and quantity
• Returns email and voicemail communications promptly
• Recommends appropriate action if further review is necessary and raises any observations or concerns to Management, Sales, Credit, and/or Customer Relations in a timely fashion as needed

Additional information

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• One (1) year of customer service or related experience

Skills and Competencies

• Ability to multi-task and work in a fast-paced environment
• Ability to remain calm and focused in stressful situations
• Ability to work on a team
• Demonstrated professionalism and self-motivation
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Strong computer skills, including Microsoft Office Suite
• Strong typing skills with emphasis on speed and accuracy

Additional information

This entry-level role role plays an important part in capturing the customer experience, supporting customers throughout their projects, and helping ensure contractor accountability and compliance with loan servicing requirements.

Additonal Responsibilities

• Contacting customers to confirm project status and completion.
• Conducting customer outreach regarding loan and project-related matters.
• Reviewing loan terms and answering general financing questions.
• Documenting customer interactions and project updates.
• Filing complaints through CCC when appropriate.
• Coordinating with Customer Relations and other business partners.
• Supporting special projects and other departmental initiatives as assigned.

Additional information

Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. This position will be in Salt Lake City, Utah. Must be in a reasonable driving distance.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

• Location Details
• Salt Lake City UT LOB
• Location: Salt Lake City, Utah