Customer Program Coordinator

About the role

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners.

A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

Customer Program Coordinator role is responsible for executing core operational and administrative functions supporting customer programs.

Essential Functions

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Coordinate and schedule customer services
• Maintain contact and vendor information
• Support monthly team operations
• Prepare and distribute operationasl reports
• Coordinate and follow up on customer work orders and approriate documentation
• Upload and maintain customer program data
• Prepare Customer Success Kits
• Respond to internal/external inquiries
• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.

Education Qualifications

• Required High School or Equivalent

Experience Qualifications

• Required 1+ years Customer Service or administrative support role; Environmental industry a plus

Skills and Abilities

• Possess strong attention to detail
• Possess time management skills and ability to prioritize tasks and responsibilities
• Ability to work collaboratively across teams
• Communication and relationship building skills
• Regular and predictable attendance is an essential function of this job.
• Strong organizational skills
• Proficient in Microsoft Office (Outlook, Word, Excel, Powerpoint)

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