Customer Quality Engineer

About the role

The Customer Quality Engineer primarily serves as the customer's point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product's supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem.

Key Responsibilities

On-site with 1 remote day/week available

• Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
• Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
• Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers' traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.
• Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.
• Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.

Qualifications & Requirements

• Bachelor's Degree in engineering or related required.
• 3 years of experience engineering or quality in the manufacturing industry. Co-ops and internships will count towards total experience.
• Ability to handle multiple tasks as the role requires that you will be working on multiple claims at the same time.
• Attention to detail, organizational skills, high degree of accuracy, time-management and priority setting skills.
• Strong customer service skills including written, verbal and telephone communication skills.

Benefits

At Avery Dennison, some of the great benefits we provide are:

• Whole-Health Care: Expert, whole-health care regardless of gender identity.
• Employee Savings Plan (401(k) Plan): You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Paid Holidays: You receive 13 paid holidays each year as determined by local management.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Additional Information: Pay Transparency

The salary range for this position is $72,000 - $100,000 / year.

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting.

Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.

Avery Dennison reserves the right to modify this information at any time, subject to applicable law.