Customer Relations Specialist

About the role

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

About the role

Renewal by Andersen | Indianapolis, IN

Build Relationships. Create Great Experiences. Make a Difference.

At Renewal by Andersen, we believe a great customer experience is just as important as the quality of the products we provide. As the custom division of Andersen Windows, a trusted leader in window and door systems since 1903, we are committed to making the home improvement process easier, more enjoyable, and more rewarding for our customers.

We are looking for a friendly, organized, and customer-focused Customer Relations Specialist to join our Indianapolis team! In this role, you will serve as an important point of contact for homeowners throughout their window and door replacement projects, helping guide them through the installation process and ensuring they feel informed, supported, and confident every step of the way.

If you enjoy building relationships, solving problems, staying organized, and turning challenging situations into positive customer experiences, this could be the perfect opportunity for you!

What You'll Do

As a Customer Relations Specialist, you'll play an essential role in keeping projects on track and customers happy. Your primary responsibilities will include:

• Build Customer Relationships: Communicate with customers throughout their projects, providing helpful information, answering questions, and setting clear expectations about the installation process.
• Coordinate Project Scheduling: Manage installation schedules once products have been ordered, working closely with customers to coordinate convenient installation dates.
• Keep Customers Informed: Proactively communicate scheduling updates, confirm timelines, and ensure customers know what to expect throughout the process.
• Provide Exceptional Support: Follow up with customers before and after installation to address questions, resolve concerns, and ensure a positive overall experience.
• Resolve Customer Concerns: Use strong problem-solving and de-escalation skills to navigate challenging conversations and find effective solutions.
• Drive Customer Satisfaction: Help generate positive customer feedback and maintain Net Promoter Score (NPS) metrics to support our commitment to outstanding service.
• Stay Organized: Balance multiple customer projects and priorities while maintaining accurate records and timely follow-up in a fast-paced environment.

What We're Looking For

We're seeking someone who takes pride in delivering excellent customer service and enjoys being part of a collaborative, team-oriented environment.

Required Qualifications

• At least 2 years of experience in an office and customer service environment.
• Strong customer service and problem-solving skills, with the ability to confidently handle customer questions and concerns.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities, with the ability to multitask and manage competing priorities.
• A positive, professional attitude and the ability to remain calm and solutions-focused in challenging situations.

Preferred Qualifications

• Experience working with CRM platforms, particularly Salesforce.
• Experience with scheduling, project coordination, or customer relationship management.
• The ability to thrive in a fast-paced environment while maintaining attention to detail.

Compensation & Benefits

We believe in taking care of our employees and providing benefits that support their well-being, growth, and financial future.

• Competitive Pay: $22-$24 per hour.
• Comprehensive Insurance: Medical, dental, vision, and life insurance coverage.
• 401(k) Retirement Plan: Includes a company match.
• Student Loan Repayment Program: Additional support for your financial goals.
• Employee Perks: Access to an employee discount and perks program.
• Paid Time Off: PTO, paid holidays, and floating holidays.
• Additional Benefits: More opportunities and resources to support you as part of our team.

Schedule & Work Location

• Location: Onsite at our Indianapolis, Indiana office.
• Schedule: Monday-Friday.
• Hours: 8:00 AM-4:30 PM