Customer Relations Specialist
- Location
- Jacksonville, FL
- Listed
- Today
About the role
Burned Out on Basic Customer Service? We're Building Real Relationships.
You're more than a headset and a script, you're the calm in the chaos, the fixer, the one who actually knows what's going on. You don't just answer questions, you anticipate needs, solve problems, and keep the wheels turning.
At Wisenbaker, we do customer service differently. Our CSRs are account experts, not just order takers. You'll work side-by-side with builders, internal departments, and teammates to ensure everything runs smooth, from the first selection to the final schedule.
If you're ready to own your accounts and build lasting partnerships, we're ready to back you with the tools, the training, and the team.
Your Mission
You're not just a Customer Service Rep, you're a key partner for our clients. You'll be their go-to contact, ensuring every order is accurate, every question is answered, and every deadline is hit. You'll manage product timelines, chase down missing POs, handle issues with grace, and be a trusted voice inside and out.
What You'll Be Doing
- Serve as the internal and external point of contact for assigned accounts
- Review account process sheets and stay updated on implementation changes
- Verify all final selections, change orders, and scheduling communications
- Ensure products are ordered and timelines are met
- Respond to status inquiries and customer follow-ups
- Track and collect Purchase Orders, manage Need PO lists
- Build long-term customer relationships with a professional, solutions-first mindset
- Attend builder meetings when available
- Handle general admin tasks like email, document prep, calls, and filing
- Stay sharp with product knowledge and cross-train in the Order Processing Specialist role
- Learn to navigate builder software platforms and enter orders efficiently
What We're Looking For
- High school diploma required. college degree preferred
- 1-2 years of customer service experience (bonus points if it's in construction or homebuilding)
- Strong communication skills - phone, email, in person
- Detail-oriented, organized, and great under pressure
- A natural problem solver who works well solo or in a team
- Proficient in Microsoft Office and comfortable with databases
- Positive attitude with a "let's figure it out" energy
About the Company
At Wisenbaker, we don't just support the homebuilding industry, we help build it from the ground up. As one of the largest interior finish solutions providers in the country, we partner with top homebuilders to deliver flooring, countertops, and cabinets that turn houses into homes. But we're more than materials, we're a people-powered operation where hard work is noticed, growth is real, and leadership leads. If you're ready to be part of something built to last, welcome to Wisenbaker
From Wisenbaker Builder Services's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Relations Specialist role at Wisenbaker Builder Services, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Customer Relationship Liaison - Driving POVApria · New York, NY
- Customer Relations ClerkWebber, A Ferrovial Company · Manassas, VA
- Customer Relations Specialist, PSA VaultCollectors Universe · New Castle, DE
- Customer Relations Specialist / Retail Administrator (Customer Care opportunity in Newnan, GA; competitive pay and benefits; stability)Blossman Gas · Sharpsburg, GA
- Customer Relationship Officer - LA MainBanc Of California · Los Angeles, CA
- Customer Relations Sales SpecialistBish'S Rv, Inc. · Urbana, IA
More at Wisenbaker Builder Services
All Wisenbaker Builder Services jobsCommon questions
Where is the Customer Relations Specialist job at Wisenbaker Builder Services located?
This Customer Relations Specialist position at Wisenbaker Builder Services is located in Jacksonville, FL. Always check Wisenbaker Builder Services's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Relations Specialist position at Wisenbaker Builder Services?
This listing links directly to Wisenbaker Builder Services's Workday application page. You can apply directly on Wisenbaker Builder Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.