Customer Reliability Engineer

How We Operate

• Be a barrel. Full autonomy. Own things end to end, take on scope without being asked, no permission required to operate outside your core role.
• Insane urgency. We drive everything forward as fast as possible.
• Reason from first principles. Challenge every assumption. Zero analogy thinking, no egos, the best idea wins.
• Love of the game. The frontier of AI is the most interesting problem of our time. We put in long hours at high intensity to push the frontier forward.
• Build something that actually matters. If you're going to spend your time, spend it on something that matters to the world.

Examples of key problems the team is working on

• Operate at the scale of a nation, not a building. The fleet you run will draw more power than some countries, on the way to 10s to 100s of GWs.
• Fly the plane while it's being built. Sites come online in pieces, and you keep the live ones running flawlessly while construction continues around them.
• Write the playbook, don't inherit it. No prior operations org has run at this speed and scale, so the standards you set become the standard.

Role Scope

• Own reliability for named customer workloads: their clusters, their SLAs, their escalations.
• Debug across the full stack, hardware to fabric to scheduler, when a training run degrades.
• Run customer-facing incident communication with technical depth and no spin.
• Turn recurring customer pain into engineering fixes with the production teams.

What We're Looking for

• The below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would
• You bring 5+ years of applied industry experience.
• You've supported large-scale compute customers (HPC, cloud, or AI labs) at a technical level.
• You debug distributed systems methodically across layers you don't own.
• You've written incident updates customers trusted more after reading.
• You push internal teams to fix causes, not symptoms, and follow up until they do.
• Bonus: GPU training workloads. InfiniBand or RoCE. Slurm or Kubernetes. NCCL debugging.

We are committed to pay equity and transparency.

You will receive a confirmation email once your application has successfully been accepted. If there is an error with your submission and you did not receive a confirmation email, please email with your resume/CV, the role you've applied for, and the date you submitted your application-- someone from our recruiting team will be in touch.