Customer Retention Specialist
- Pay
- $50,000 – $80,000 per year
- Location
- Charlotte, NC
- Listed
- 12 days ago
About the role
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do
- Provide fantastic customer service focused on dispute resolution and overcoming challenges
- Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
- Provide solutions-based approaches to retain customers who are considering service cancellation.
- Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
- Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
- Consistently improve retention rates and achieve retention goals.
- Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We're Looking For
- Upbeat personality and a fun, positive attitude
- 2 - 3 years previous sales or customer retention experience
- Strong customer service and people skills
- Ability to consistently meet and exceed performance targets
- Coachability with a desire to grow professionally
- Ability to work a flexible schedule, including weekends
- Experience with CRM system such as SalesForce is a plus, but not required
- Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You
- $50,000 to $80,000 Annual Compensation
- Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
- Higher shift pay for working nights and weekends
- Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
- Free monitored security system after 90 days.
- Engaging and fun company culture that's made up of a diverse group of people
- Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
From CPI Security's careers page, first listed on Rolev.ai on October 28, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Retention Specialist role at CPI Security?
The Customer Retention Specialist posting at CPI Security states compensation of $50,000 – $80,000 per year. Final pay may depend on location, experience, and interview evaluation on CPI Security's official career site.
Where is the Customer Retention Specialist job at CPI Security located?
This Customer Retention Specialist position at CPI Security is located in Charlotte, NC. Always check CPI Security's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Retention Specialist position at CPI Security?
This listing links directly to CPI Security's Greenhouse application page. You can apply directly on CPI Security's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.