Customer Service Advisor

About the role

• Bring more to life.
• Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
• At Integrated DNA Technologies (IDT), one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
• You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
• Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability.

Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more.

At IDT, you'll be part of a culture rooted in continuous learning and improvement-where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

Learn about the Danaher Business Syste m which makes everything possible.

The Customer Service Advisor is responsible for providing multichannel customer support throughout the order to cash cycle. Associates in this role are accountable for answering inquiries regarding order placement and fulfillment, including order changes, order status, and delivery status.

This position reports to the Manager, Customer Service and is part of Customer Service & Support team located in Coralville, IA and will be an on-site role.

In this role, you will have the opportunity to

• Enhance customer satisfaction and promote customer loyalty by providing timely and accurate customer support
• Demonstrate channel versatility and aptitude on multiple customer communication channels
• Evaluate the customer's issue and navigate between multiple systems to accurately serve customers and provide informed responses

The essential requirements of the job include

• Associate's degree with 1+ years of customer service experience
• Excellent computer skills (including Microsoft Office applications and proficiency in typing)

It would be a plus if you also possess previous experience in

• Bachelor's degree
• Previous experience with SAP or Salesforce

Additional information

IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $21.00 - $23.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

Pay and benefits

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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