Customer Service Agent
- Pay
- $16 – $27 per hour
- Location
- Cincinnati, OH · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- High school diploma or equivalent
- Listed
- 13 days ago
Skills & highlights for this role
- Customer service
- Verbal communication
- Written communication
- Problem solving
- CRM software
- Multitasking
- Time management
Also useful
- Upselling
- Cross-selling
- Conflict resolution
Position Overview
We are seeking a dedicated and empathetic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support across various communication channels. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to handle challenging situations with professionalism and patience.
As a Customer Service Agent, you will play a crucial role in enhancing customer satisfaction and loyalty by resolving inquiries, addressing concerns, and ensuring a seamless customer experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues efficiently, ensuring maximum satisfaction.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with other departments to address customer needs and feedback.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to remain calm under pressure.
- Proficiency with customer service software, databases, and tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
Additional Information
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and innovative work environment
- Skill development through hands-on experience and mentorship
- Exposure to diverse projects and industry-leading clients
About the Company
Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We're not your average marketing firm - we're your growth partners, your storytellers, and your biggest cheerleaders.
From Alphabe Insight Inc.'s careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Service Agent role at Alphabe Insight Inc.?
The Customer Service Agent posting at Alphabe Insight Inc. states compensation of $16 – $27 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Alphabe Insight Inc.'s official career site.
Where is the Customer Service Agent job at Alphabe Insight Inc. located?
This Customer Service Agent position at Alphabe Insight Inc. is located in Cincinnati, OH (On-site). Always check Alphabe Insight Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Agent at Alphabe Insight Inc.?
For the Customer Service Agent role, Alphabe Insight Inc. highlights a high school diploma or equivalent; experience with Customer service, Verbal communication, Written communication, Problem solving, CRM software, Multitasking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Agent position at Alphabe Insight Inc.?
This listing links directly to Alphabe Insight Inc.'s SmartRecruiters application page. You can apply directly on Alphabe Insight Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.