Customer Service Agent

About the role

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person
• Resolve customer concerns efficiently while maintaining a high level of satisfaction
• Document interactions and maintain accurate records in the system
• Collaborate with internal departments to escalate and resolve complex issues
• Follow company procedures and service standards at all times
• Continuously seek ways to improve customer service processes and outcomes

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus
• 1+ year of experience in customer service or a client-facing role
• Excellent communication and problem-solving skills
• Ability to multitask, stay organized, and work independently
• Proficiency in Microsoft Office and CRM systems
• Strong attention to detail and a positive attitude

Additional Information: Benefits

• Competitive salary: $51,000 - $56,000 annually
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan with company match
• Professional development and growth opportunities
• Supportive and collaborative work environment