Customer Service Agent

Fraud Alert

Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

• Location: USA - New Berlin, 18200 W Lincoln Ave
• Division: Solutions
• Job Posting Title: Customer Service Agent - 131666
• Time Type: Full Time

Position Summary

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties and Responsibilities

• Customer Service
• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

Communication

• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquires.
• Direct visitors to appropriate department.
• Assist drivers at check in window various times though out the day.

OTHER DUTIES (Site Specific)

• CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.

Supervisory Responsibilities

None

Minimum Required Qualifications

• Education and/or Experience
• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service-related capacity
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

• Certificates, Licenses, Registrations or Professional Designations
• N/A
• SKILLS, KNOWLEDGE AND ABILITIES
• Computer Skills
• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions
• Language Skills
• English (reading, writing, verbal)
• Business writing proficiency
• Mathematical Skills

Additional information

Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi-task
• Effective communication skills
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Preferred Qualifications

• 1-3 years warehouse/logistics support experience
• 2-3 years’ experience in Customer Service-related capacity

Physical Demands

• Occasionally
• Handling/Fingering, Sitting
• Frequently
• Bending
• Constantly
• Walking and Standing
• Ability to Lift/Carry and Push/Pull
• 21-50 pounds

Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV Benefits Showcase

. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

• Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact.
• It is a place where people, careers and ideas keep moving forward.
• We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

• Start here. Go anywhere
• This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
• If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
• Visit dsv.com and follow us on
• LinkedIn,

• Instagram and
• Facebook
• #StartHereGoAnywhere #LifeAtDSV