Customer Service Agent

About the role

Location: Fishers, IN

Pay Range$20-22Hr.

Key Responsibilities

• Respond to inbound customer calls and emails regarding service and sales requests.
• Gather and accurately enter customer information in real-time into service databases.
• Identify the nature of service requests, including equipment type, warranty status, and service geography.
• Track and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.
• Collaborate cross-functionally with departments such as dispatch, billing, parts, credit, and field management.
• Make outbound calls as needed to provide updates or obtain additional customer information.
• Support accurate service delivery and exceed customer expectations with each interaction.
• Performs other tasks as directed by the supervisor.

Basic Qualifications

• High school diploma or equivalent.
• Minimum 1 years of customer service experience in a fast-paced call center environment.
• Proficient in computer systems and able to navigate multiple software platforms.

Preferred Qualifications

• Prior experience in a call center, field service business, or restaurant service environment.
• Excellent verbal communication and interpersonal skills.
• Strong time management, multitasking, and organizational abilities.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Windows-based applications and willingness to learn proprietary systems.

Work Environment & Job Characteristics

• On-site, customer-focused role in a dynamic, service-driven environment.
• Fast-paced with a high volume of calls
• May assist in onboarding new hires and providing peer support.
• Expected to exercise judgment within policy limits and escalate complex issues as needed.

Safety/Drug Screening

• Capability to pass background checks and initial, and random drug screening

Soft Skills

• Excellent organizational, communication, and leadership skills, including a demonstrated ability to lead multi-disciplinary teams and motivate others
• Ability to interface with cross-functional teams and all levels of personnel/management
• Strong problem-solving and analytical skills
• Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
• Solid organization and time management skills
• Effective verbal and written communication skills
• Ability to think and act strategically and proactively
• Strong writing and presentation skills
• Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment