Customer Service Agent (Onsite at Customer)

Major Duties and Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI's are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Provide exceptional customer service to both external and internal customers:

• Ensure accurate and timely data entry into our operational system
• Communicate with domestic customers and their offices
• Comply with customer requirements and procedures
• Prepare and process documentation
• Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance
• Invoice customer accurately and timely for provided services
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
• Must have customer service experience
• Must complete and pass training courses
• Pro-active, strong organizational skills
• Work well in a team environment
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• Must be authorized
• Attention to detail
• Strong desire to learn
• Authorized to work in the United States
• STA Clearance

Expectations

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

• SHIFT: Thursday - Monday, 6pm to 3am
• Local applicants only*

Qualifications & Requirements

• Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
• Typing - 30 wpm and 10-key by touch
• Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
• DG Certification Required
• Easily adapt to change and function efficiently in a high stress environment
• Compliance certifications required to perform required duties obtained and maintained
• An intimate understanding of Export Compliance
• General Airline/Logistics Knowledge
• STA Clearance

• Please provide a cover letter along with your resume.
• *MUST BE LOCAL*

Expeditors offers excellent benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

• All your information will be kept confidential according to EEO Guidelines.
• May be eligible for bonus following first year of continuous employment in position.