Customer Service Analyst (Mid-Level)
- Location
- Remote (US)
- Listed
- Today
Key Responsibilities
- Assist customers with PDI Enterprise software issue resolution
- Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately
- Work closely with SMEs and Software Engineers to create knowledgebase content
- Participate in ongoing training and development, and assist with software quality assurance
- Create change requests for software enhancements based on customer feedback and issues
- Occasionally instruct classes on PDI products or industry best practices for internal and external customers
- Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated
- Provide on-call (after hours) support for evenings, weekends, and holidays as required
Qualifications
- Requires top-notch customer service skills and ability to build rapport
- Demonstrable ability to troubleshoot complex software issues and test software applications
- Exceptional written and verbal communication and ability to translate complex technical issues into layman's terms
- Ability to multi-task and prioritize issues in a fast-paced work environment
- Desire and ability to support and train customers via phone, remote connections, or in person
- Proficiency with MS Office Suite
Preferred Qualifications
- Proficiency with Microsoft SQL preferred
- Prior experience as end user, or supporting PDI Enterprise preferred
Pay and benefits
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.
Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
About Pdi Technologies
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact.
Explore our opportunities and become part of a company that values diversity, integrity, and growth.
We are recruiting for exceptional software customer support to add to our team. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Analysts provide sustained support to customers experiencing software and hardware issues.
From Pdi Technologies's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Analyst (Mid-Level) role at Pdi Technologies, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Customer Service Representative (3938) - 5951 Post Rd, North Kingstown, RI 02852Domino's · North Kingstown, RI
- Customer Service RepresentativeHomeland Ai · Shreveport, LA
- Customer Service RepresentativeIronmountain Solutions · Vienna, VA
- Customer Service RepresentativeMatic · Columbus, OH
- Customer Service Representative - ContractPartssource Inc. · Charlotte, NC
- Customer Service RepresentativePdq · Milford, OH
Common questions
Where is the Customer Service Analyst (Mid-Level) job at Pdi Technologies located?
Yes, this Customer Service Analyst (Mid-Level) opening at Pdi Technologies is listed as Remote (US). Always check Pdi Technologies's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Analyst (Mid-Level) position at Pdi Technologies?
This listing links directly to Pdi Technologies's Lever application page. You can apply directly on Pdi Technologies's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.