Customer Service & Promotional Products Coordinator

Position Highlights

This position works closely with RIT departments across campus on a variety of promotional product and apparel projects. Responsibilities include helping customers identify products that meet their needs, collaborating with vendors and decorators, using Adobe Creative Suite to prepare artwork, proofs, and project materials, and ensuring all projects align with RIT branding and visual identity standards.

Eligible for Rit's comprehensive benefits program, including

• Medical, dental, and vision coverage
• Sick and vacation time
• 12 paid holidays per year
• Retirement and financial planning resources
• Educational benefits for employees and dependents
• Employee wellness program
• Free use of on-site fitness facilities

• Facilities Management Services (FMS) & HUB Print & Postal Services
• Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment.
• As part of FMS, HUB Print & Postal Services provides high-quality, competitively priced promotional products, printing, and mailing services that support the university's academic, administrative, and operational needs.

Essential Duties & Responsibilities

• Supports the sourcing of promotional products, ensuring quality and cost-efficiency
• Handles decoration projects, such as screen printing and embroidery
• Acts as the primary contact for vendors, negotiating terms and monitoring product quality
• Maintains detailed records for branding compliance and inventory management
• Provides proactive customer service, manages order processing, and offers timely updates
• Identifies and implements solutions to enhance service delivery and customer satisfaction
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of branding and promotional merchandise production and sourcing
• Knowledge decoration techniques like screen printing and embroidery
• Skill in organization and coordination
• Skill in written and verbal communication and customer service
• Ability to manage multiple projects simultaneously and meet deadlines
• Ability to problem-solve efficiently to handle service delivery issues

Minimum Education & Experience

• High School diploma or GED
• 3 years of relevant experience
• Equivalent combination of experience and education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

• FLSA Category
• Non-Exempt
• Work Location
• On Campus
• Compensation $17.90-$23.00
• Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Curriculum Vitae or Resume

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.