Customer Service & Sales Chat Representative (Non-Voice)

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

We are looking for Customer Service & Sales Chat Representative role in Morrow, GA (Onsite). A customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.

Key Responsibilities

• Provide customer support through chat channels
• Address and resolve billing-related concerns and inquiries
• Promote and sell products, services, and package upgrades based on customer needs
• Maintain high levels of customer satisfaction and loyalty
• Meet quality, productivity, and sales performance goals
• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism
• Deliver exceptional service while balancing customer experience and sales objectives

Qualifications

Education

• High school diploma or GED required

Required Skills

Communication & Customer Service

• Strong written and verbal communication skills.
• Customer-focused mindset.
• Excellent active listening and probing skills.
• Ability to build rapport and demonstrate empathy through chat interactions.
• Ability to follow established processes and scripts while maintaining a natural communication style.

Sales & Performance

• Strong sales aptitude
• Goal-oriented with the ability to meet productivity, quality, and sales metrics
• Results-driven and motivated to achieve performance targets

Problem Solving & Adaptability

• Strong analytical and problem-solving skills
• Ability to identify customer needs and provide appropriate solutions.
• Adaptable to changing processes, systems, and business requirements
• Open to coaching and continuous improvement

Professional Attributes

• High level of integrity and accountability
• Strong sense of ownership and responsibility
• Ability to work effectively under pressure
• Strong time management and multitasking skills.
• Detail-oriented with excellent organizational skills.
• Resilient and capable of handling challenging customer situations professionally.