Customer Service Assistant

About the role

We are currently seeking a Customer Service Assistant to join our Houston office. This role is essential in supporting client communications, maintaining service standards, and ensuring a seamless customer experience. The ideal candidate is organized, detail-oriented, and committed to delivering outstanding service while supporting internal operations.

This is a full-time, on-site position offering a competitive salary and clear opportunities for professional growth.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests
• Provide accurate information regarding company services and client accounts
• Maintain and update customer records with precision and confidentiality
• Assist in resolving client concerns in a timely and professional manner
• Coordinate with internal departments to ensure efficient service delivery
• Prepare reports, documentation, and service summaries as needed
• Support administrative tasks related to client accounts and operations

Qualifications & Requirements

• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Professional demeanor with a customer-focused mindset
• Ability to work effectively in a team-oriented environment
• Proficiency in standard office software and computer systems
• Strong problem-solving skills and attention to detail
• High school diploma or equivalent required; additional education is a plus

Additional Information

• Competitive annual salary ($40,000 - $45,000)
• Full-time employment with stable scheduling
• Opportunities for professional development and career growth
• Supportive and collaborative work environment
• Ongoing training to enhance skills and industry knowledge
• Performance-based advancement opportunities