Customer Service Assistant

About the role

IGL4US is seeking a professional and personable Customer Service Assistant to join our team in Baton Rouge, Louisiana.

In this role, you will support customers with general inquiries, provide accurate information, assist with day-to-day service requests, and help ensure that every interaction is handled professionally and efficiently.

The ideal candidate is a strong communicator who enjoys helping people, works well in a team environment, and can remain organized while managing multiple responsibilities.

Responsibilities

• Respond to customer questions and general service inquiries.
• Provide clear, accurate, and professional information to customers.
• Assist customers with requests, concerns, and basic issue resolution.
• Maintain organized and accurate customer records.
• Follow up on customer requests when necessary.
• Coordinate with internal departments to help resolve customer needs.
• Maintain a professional and welcoming approach during customer interactions.
• Support administrative and operational tasks related to customer service.
• Identify opportunities to improve the overall customer experience.
• Follow company procedures and service standards.
• Assist team members with additional responsibilities as business needs evolve.

Additional Information

• Competitive salary of $33,000 - $36,000 per year
• Full-time employment
• Career growth opportunities
• Professional development opportunities
• Opportunity to strengthen customer service and communication skills
• Supportive and collaborative work environment
• Opportunities to take on additional responsibilities as the company grows
• Training and ongoing skill development
• Stable professional environment
• Opportunity to build long-term career experience