Customer Service Assistant

About the role

Skillbridge Academy is seeking a professional and customer-focused Customer Service Assistant to join our growing team in Orlando, Florida. In this role, you will serve as a key point of contact for clients, providing support, answering inquiries, and ensuring a positive customer experience. This is an excellent opportunity for individuals who enjoy helping others, communicating effectively, and working in a collaborative environment.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide information about company services, programs, and offerings.
• Assist with scheduling appointments and managing customer records.
• Maintain accurate documentation of customer interactions.
• Resolve customer concerns and escalate issues when necessary.
• Support administrative and operational tasks as assigned.
• Collaborate with team members to ensure exceptional customer satisfaction.
• Contribute to maintaining a welcoming and professional customer experience.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational and time management skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Professional attitude and positive work ethic.
• Proficiency with basic computer applications and office software.
• Ability to work independently and as part of a team.

Additional Information

• Competitive salary package.
• Professional development and growth opportunities.
• Ongoing training and skill-building programs.
• Supportive and collaborative work environment.
• Career advancement opportunities within the organization.
• Stable full-time employment.
• Valuable experience in customer service and client relations.