Customer Service Assistant

About the role

We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is responsible for managing customer inquiries, processing orders, and ensuring a smooth communication flow between clients and internal teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for providing excellent service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.
• Process orders, returns, and exchanges accurately.
• Maintain and update customer records in the system.
• Collaborate with internal departments to resolve customer concerns.
• Provide product and service information to customers.
• Monitor and follow up on open customer issues to ensure timely resolution.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Proven experience in customer service or a related field.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and basic CRM systems.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving and interpersonal skills.

Additional Information: Benefits

• Competitive salary.
• Opportunities for professional growth and career advancement.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and collaborative work environment.