Customer Service Assistant

About the role

We are seeking a Customer Service Assistant to join our team in Austin, TX. This role is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and is motivated to help customers receive outstanding support. You will be a key contributor to ensuring smooth operations and efficient resolution of inquiries.

Responsibilities

• Provide timely and professional assistance to incoming customer inquiries.
• Manage customer requests through phone, email, and other internal communication channels.
• Maintain accurate records of interactions and follow up as needed.
• Collaborate with internal teams to ensure customer satisfaction and efficient workflows.
• Support daily administrative tasks and contribute to process improvements.
• Ensure all interactions align with company standards and customer-centric values.

Qualifications

• Strong verbal and written communication skills.
• Ability to stay organized and manage multiple tasks at once.
• Problem-solving mindset with a proactive approach to service.
• Comfortable working independently and as part of a team.
• Reliable, adaptable, and committed to delivering high-quality work.

Additional Information: Benefits

• Competitive salary of $46,000 - $50,000 annually.
• Professional development and growth opportunities within the company.
• Skill-building in communication, customer relations, and operations.
• Supportive team environment with clear pathways for advancement