Customer Service Associate Representative - Accredo -Hybrid
- Pay
- $18 – $19 per hour
- Location
- Honolulu, HI
- Listed
- 3 days ago
About the role
Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
Responsibilities
- Assist patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively.
- Use expert listening skills to address patient questions and concerns empathetically and document all interactions.
- Assisting patients with prescription refills, scheduling shipments and addressing billing questions.
Requirements
- High School Diploma / GED required
- 1 year of relevant call center experience preferred
- 1 year Previous medical insurance or pharmacy experience preferred
- General PC knowledge including Microsoft Office and outlook
- Excellent communication skills (verbal and written)
- Empathetic and genuine customer service skills
- *Must live in Hawaii to be considered
- *Work from home 3 days & work on Site 2 days per week
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Pay and benefits
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Equal opportunity and legal notices
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
From Cigna's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Service Associate Representative - Accredo -Hybrid role at Cigna?
The Customer Service Associate Representative - Accredo -Hybrid posting at Cigna states compensation of $18 – $19 per hour. Final pay may depend on location, experience, and interview evaluation on Cigna's official career site.
Where is the Customer Service Associate Representative - Accredo -Hybrid job at Cigna located?
This Customer Service Associate Representative - Accredo -Hybrid position at Cigna is located in Honolulu, HI. Always check Cigna's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Associate Representative - Accredo -Hybrid position at Cigna?
This listing links directly to Cigna's Workday application page. You can apply directly on Cigna's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.