Customer Service

About the role

Claims Deduction Management.

Administrative Support.

Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.

Interface with Customers and Clients to ensure outstanding customer service Promotions Forms Management.Maintain efficient forms management process through consistent application and training.Skills: Strong skills with Microsoft Office Suites (spreadsheets, word processing, presentation development).

Principals only. Recruiters, please don't contact this job poster.

Customer Service Representative

Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Provides functional guidance, training, support and assistance to lower level staff.
• Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Prepares standard reports to track workload, response time and quality of input.
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
• All other duties as assigned.

Qualifications & Requirements

• High School Diploma or GED equivalent
• Ability to work 35-40 hours per week
• Experience effectively implementing change and demonstrated results in execution
• Prior Leadership experience leading, developing and selecting teams in customer service
• Availability to work all shifts, weekends, and holidays based on business needs

Additional Information

All your information will be kept confidential according to EEO guidelines.