Customer Service Engineer

About the role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems under direction and supervision.
• Prepare Field Service Reports on customer support activity, provide documentation to other supporting functions.
• Prepare quotes for customers based on labor, travel expenses incurred and parts needed under direction and supervision.
• Return parts to distribution center on time
• Perform PM on assigned products by him/herself.
• Carrie out CM following POA provided to them.
• Assist other field service and support Install Engineers.
• Contribute to the Capturing, Collaboration, and Improvement of knowledge using available systems.
• Communicate with customers on work plan and progress.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Total Rewards

Base Pay Range: $29.19 - $49.62 Per Hour Primary Location: USA-TX-Taylor-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

• Interns are eligible for some of the benefits listed.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

• At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.
• Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.
• KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.