Customer Service Field Engineer - Diemme Filtration, part of Sandvik Rock Processing Group

About the role

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.

We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.

We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.

Diemme Filtration, part of Sandvik Rock Processing, is a global leader in industrial solid-liquid separation equipment. We design highly customized filter presses, thickeners, and dewatering solutions that help mining and industrial customers recover water, reduce waste, and improve process efficiency. Diemme is particularly recognized for its large-scale tailings filtration technology, engineering flexibility, and industry-leading range of automation and filter press platforms.

Diemme® Filtration has the widest range of filters available on the global market in terms of size, design and technical characteristics. The equipment is tailor made and designed according to the needs of the specific application. In the solid-liquid filtration segment, Diemme Filtration leads the industry with its ability to customize systems, with a variety of sizes and degrees of automation from semi-automatic to fully automated.

This role can be located in any location, USA

This Field Service role will spend significant time on-site (mining sites) troubleshooting and customizing solutions with customers.

Key responsibilities include

Provide field and remote technical support for the current and future installed base of Diemme Filtration equipment across the assigned U.S. territory. Support installation, commissioning, maintenance, troubleshooting, customer service activities, spare-parts strategy and sales/project execution to maintain customer satisfaction and equipment performance.

Key Responsibilities

• Cover the assigned geographical area for field activities, including installation, commissioning and maintenance.
• Manage local customer service activities, including maintenance, spare parts and technical assistance.
• Support the Sales Manager and/or sales representatives during prospective customer visits and sales meetings to explain service capabilities.
• Support project execution and, when required, supervise installation, start-up and commissioning of Diemme Filtration scope of supply.
• Provide technical support for filter equipment on site and remotely; diagnose and troubleshoot filters and related supplied equipment, escalating to and initially receiving guidance from Italy as needed.
• Maintain positive customer relationships and communicate professionally with customer contacts.
• Support implementation of IoT services.
• Collaborate in executing spare-parts strategies for customers and Diemme Filtration.
• Manage spare parts held at various warehouses.

Minimum Qualifications

• Bachelors degree in an Engineering Discipline or related field plus minimum 4 years experience in sales roles or total experience of 8 years in sales in aftermarket products or Associates technical degree/certification with 6 years experience in Field Service of industrial/heavy equipment service
• Experience in the mining, aggregates, construction or adjacent capital-equipment industry.
• Ability to read mechanical and electrical drawings.
• Knowledge of mechanical/electrical installation, machine commissioning and machine maintenance.
• Basic automation skills, including PLC controls and checking electrical wiring; PLC experience is a plus.
• Hydraulic and mechanical inspection, troubleshooting and problem-solving skills.
• Customer relationship and communication skills.
• Working knowledge of Microsoft Office and internet-based tools.
• Experience managing high-value accounts, complex opportunities and technical-commercial discussions
• Ability and willingness to travel extensively (approximately 70%) and work occasional weekends or holidays

Preferred Qualifications

• Continuous learning mindset, capable and interested in mastering new processes
• English proficiency required; Spanish or Portuguese is a plus
• Experienced working in surface mine environment, MSHA certified
• Rapid access to major airport

• Licenses & Certifications
• Valid drivers license in good standing

Work Environment

• This job operates in a manufacturing and office environment.
• Incumbent must be able to sit at a desk and work on a computer for prolonged periods of time.
• To engage with production operations, the position also requires standing and walking while wearing appropriate personal protective equipment (PPE) required in each area.
• While performing the duties of this job, the employee is regularly required to speak and hear.

Location: Any U.S. location

Travel Requirements / shift / hours

Extensive travel is required

Compensation Range

$95,000 to $115,000 depending on experience

Work authorization

Must have the legal right to work in the United States or Canada on an indefinite basis without employer sponsorship.

(Please note: temporary work authorizations, including OPT, do not meet this requirement.)

Environmental, Health & Safety

• Adopt a positive approach to building a sustainable Sandvik Environment, Health & Safety (EHS) culture within the workplace.
• Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to Our people, the environment we work in, our customers and our suppliers.
• Take reasonable care for your own health and safety and ensure that your action.
• Do not adversely affect the environment or health and safety of any other Person in the workplace.
• Comply with all aspects of the Sandvik Environment, Health & Safety Policy, and Any reasonable instructions, procedures or systems of work that are given in the
• Interest in providing safe work practices in the workplace and eliminating Environmental harm.
• Identify and report any unsafe work behaviors/practices, hazards, and incidents Immediately.

This position will be posted a minimum of 5 days, or until filled.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply