Customer Service Intern (Spring 2027)

About the role

As a North American leader in agribusiness and renewable fuels, The Andersons operates in a unique space, bringing together agriculture, energy, and global markets. From the farm to customers around the world, we help move food, feed, and fuel where it's needed most.

Our business spans the full value chain, which means the work we do directly supports farmers, customers, and communities every day. Whether it's helping producers succeed, delivering essential products, or advancing more sustainable energy solutions, our impact is both local and global.

What truly sets us apart is how we work together. We are a performance-driven, people-powered organization where employees are owners, sharing in our success and helping shape our future. We invest in our team through development opportunities, meaningful career paths, and a culture that encourages growth, collaboration, and continuous improvement.

At the core of everything we do is our Statement of Principles. We are committed to providing extraordinary service to our customers, helping our employees improve, supporting our communities, and increasing the value of the company for our shareholders.

Position Overview

The Customer Service Intern provides exceptional service to customers while gaining hands-on experience supporting day-to-day customer operations across multiple product lines, including e-commerce, professional turf, and contract manufacturing.

This role works closely with customers, sales teams, warehouse personnel, and other internal departments to answer questions, process orders, resolve issues, and support daily administrative tasks.

Through these experiences, the intern will develop a strong understanding of customer relationship management, order fulfillment processes, enterprise systems, and the importance of delivering a positive customer experience in a fast-paced business environment.

Key Responsibilities

• Respond to customer inquiries regarding products, pricing, orders, and account-related requests via phone and email.
• Process customer orders, updates, and changes accurately while ensuring timely and efficient service.
• Maintain customer records, order information, and supporting documentation within company systems.
• Create and maintain reports, spreadsheets, and other administrative documentation to support daily operations.
• Collaborate with sales, warehouse personnel, and other internal teams to support order fulfillment and resolve customer issues.
• Address customer concerns, escalate issues when appropriate, and provide a positive customer experience in every interaction.
• Develop a foundational understanding of customer service operations, order management processes, and enterprise business systems.

Competencies Expected of You and Others at This Level

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Instills Trust - Gaining the confidence and trust of others through honesty. Integrity and authenticity
• Ensures Accountability - Holding self and others accountable for meeting commitments
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

What is Expected of You and Others at This Level

• Minimal job-related experience
• Acquires basic skills to perform routine tasks
• Work is prescribed and completed with little autonomy
• Works with either close supervision, or under clearly defined procedures

Minimum Qualifications and Skills

• High School Diploma or GED equivalent required
• Pursuing bachelor's degree in business, supply chain, sales, or related field
• 0-2 years' relevant experience required
• Strong attention to detail
• Ability to manage and prioritize competing demands
• Comfortable working in a fast-paced environment
• Strong written and verbal communication skills

Additional information

This job description is intended to give you a general understanding of the role and the type of work involved, but it may not include every responsibility or requirement. Employment with The Andersons, Inc. is at will, which means both you and the Company can end the employment relationship at any time, with or without cause or notice, consistent with applicable law, nothing in this description should be viewed as a contract.