Customer Service Key User/Continuous Improvement Coordinator
- Location
- Milan, OH · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 3+ years
- Education
- Bachelor's degree
- Listed
- 23 days ago
Skills & highlights for this role
- Kaizen events
- lean methodologies
- SAP ERP
- problem solving
- ISO requirements
Also useful
- Green Belt
- Excel
- project management
About the role
Working at Freudenberg: We will wow your world!
Responsibilities
Coordination of all Kaizen events that impact Customer Service department by supporting and follow-up on events to drive completion of action items identified during Kaizen events Own the purpose and process relative to all Customer Service Policy Deployment projects, integrate and prioritization with Milan Policy Deployment projects Create and manage continuous improvement communications Responsible for department 5S program Participate in learning opportunities presented by the Milan GROWTTH team as applicable Assure a smooth and efficient Order Management process according to the guidelines while maintaining some level of customer account responsibility as appropriate Activities should lead, support and implement systematic and departmental process improvements, including departmental KPIs (Delivery Reliability, Delivery Creation Accuracy, Customer Past dues, and Confirmation Rate) by creating action plans and executing CI initiatives on the process 9.
- Provide timely organizational escalation to support customer satisfaction Actions must foster teamwork between employees and across the organization.
- Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.
- Innovation: Envisions the impact of potential future trends and proactively drives necessary changes.
Encourages creativity and initiative from employees. Drive & Execution: Inspires and motivates team, while taking full accountability for actions and results.
Manage multiple priorities in a dynamic office environment; plan for and ensure timely and successful completion of daily customer requirements Manage multiple projects simultaneously; make judgment calls to assign priority and delegate with clear direction and expectations Provide input and adherence to the metrics review processes Document work instructions as needed and ensure records are properly maintained through QMS Evaluate business processes and make recommendations for future improvements; work both independently and on project teams to analyze, design and implement process improvements using structured problem-solving techniques and lean concepts Support quality investigations to ensure that root cause is understood, and effective countermeasures are put in place Work collaboratively with the operations leadership team to promote a consistent culture of excellence
Equal opportunity and legal notices
BS degree in relevant field preferred and / or 3-5+ years equivalent experience in a customer service environment Strong MS Office computer skills including an intermediate/advanced working knowledge of Excel (ability to create, manipulate, and analyze spreadsheets/databases) Experience with ERP / SAP required Exceptional interpersonal communication and leadership skills required to successfully lead a project team Experience with problem solving, project management, and lean/continuous improvement methodologies is preferred; strong understanding of ISO requirements is preferred Must exhibit the use of problem-solving techniques.
Must have the ability to prioritize and manage multiple tasks in fast paced environment and the ability to work independently with little supervision Green Belt Preferred The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion.
Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg-NOK General Partnership
From Freudenberg's careers page, first listed on Rolev.ai on October 18, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Service Key User/Continuous Improvement Coordinator job at Freudenberg located?
This Customer Service Key User/Continuous Improvement Coordinator position at Freudenberg is located in Milan, OH (On-site). Always check Freudenberg's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Key User/Continuous Improvement Coordinator at Freudenberg?
For the Customer Service Key User/Continuous Improvement Coordinator role, Freudenberg highlights 3+ years of relevant experience; a bachelor's degree; experience with Kaizen events, lean methodologies, SAP ERP, problem solving, ISO requirements. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Key User/Continuous Improvement Coordinator position at Freudenberg?
This listing links directly to Freudenberg's Workday application page. You can apply directly on Freudenberg's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.