Customer Service Liaison

About the role

We are seeking a professional and dedicated Customer Service Liaison to serve as the primary point of contact between our clients and internal teams. The ideal candidate will ensure that each customer receives timely support, accurate information, and exceptional service that reflects our company's values and dedication to quality.

Responsibilities

• Serve as the main liaison between clients and internal departments.
• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Track, manage, and follow up on client requests to ensure complete satisfaction.
• Coordinate with project and operations teams to address customer needs efficiently.
• Maintain accurate records of customer interactions, feedback, and transactions.
• Identify opportunities to improve client experience and internal communication processes.
• Support management in developing strategies to enhance customer satisfaction and retention.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with a customer-oriented approach.
• Proficiency in standard office software and CRM tools is a plus.

Additional Information: Benefits

• Competitive annual salary ($57,000 - $61,000).
• Opportunities for professional growth and career development.
• Supportive and collaborative work environment.
• Comprehensive training and skill-building resources.
• Paid time off and employee wellness programs.