Daniels Health
Direct Lever career site

Customer Service Manager

Location
Fresno, CA
Listed
Today

What You'll Do

Lead and develop a high-performing team; deliver exceptional customer experiences; drive continuous improvement; partner across Operations, Transportation, Sales and Finance; monitor KPIs and business results.

Required Qualifications

  • 5+ years of customer service experience, including at least 2 years in a leadership or supervisory role.
  • Demonstrated success leading customer-facing teams in a fast-paced environment.
  • Strong analytical and problem-solving skills with the ability to make data-driven decisions.
  • Proficiency with Salesforce CRM and Microsoft Office Suite, particularly Excel.
  • Experience improving service processes, managing escalations, and enhancing customer satisfaction outcomes.
  • Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
  • Knowledge of root cause analysis, continuous improvement methodologies, and performance management practices.
  • Ability to work on-site and reliably commute to our Fresno, CA facility.

Preferred Qualifications

  • Experience in logistics, transportation, healthcare services, waste management, or other highly regulated industries.
  • Familiarity with route optimization or transportation management systems such as Roadnet or Tegos.
  • Experience building operational dashboards and utilizing reporting or data visualization tools.
  • Bachelor's degree in Business, Operations Management, Communications, or a related field.

Success in This Role

  • Build strong relationships with customers and cross-functional partners.
  • Improve service delivery consistency and customer satisfaction metrics.
  • Enhance team performance through coaching, accountability, and development.
  • Identify and implement process improvements that reduce service issues and improve operational efficiency.
  • Establish a data-driven culture focused on continuous improvement and customer success.

About Daniels Health

At Daniels Health, we're redefining healthcare waste management through safer, smarter, and more sustainable solutions. As a trusted partner to hospitals, surgery centers, clinics, and healthcare facilities nationwide, we help protect people, reduce environmental impact, and deliver exceptional service every day. We are seeking an experienced and people-focused Customer Service Manager to join our Fresno, California team.

Why Daniels Health?

Mission-Driven Work - Make a meaningful impact by helping healthcare organizations create safer and more sustainable environments.

Stable, Essential Industry - Healthcare waste management is a critical service, providing long-term career stability and growth opportunities.

Day-One Benefits - Comprehensive medical, dental, and vision coverage beginning on your first day of employment.

Financial Security - 401(k) with company match, life insurance, disability coverage, and additional voluntary benefit options.

Career Growth Opportunities - Develop your leadership, operational, and business management skills within a growing global organization.

Collaborative Culture - Join a team that values innovation, accountability, teamwork, and customer commitment.

Read the original posting

From Daniels Health's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Service Manager job at Daniels Health located?

This Customer Service Manager position at Daniels Health is located in Fresno, CA. Always check Daniels Health's application page for specific state eligibility or relocation policies.

How do I apply for the Customer Service Manager position at Daniels Health?

This listing links directly to Daniels Health's Lever application page. You can apply directly on Daniels Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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