Customer Service Manager
- Location
- Bronxville, NY
- Listed
- 14 days ago
About the role
- Supervise and support customer service representatives to maintain high service standards
- Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
- Monitor team performance, review service metrics, and identify areas for improvement
- Develop and implement customer service procedures, policies, and best practices
- Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals
Qualifications & Requirements
- Excellent written and verbal communication skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to manage customer inquiries, complaints, and escalations professionally.
- Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
Additional Information
Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment.
About the Company
Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Through its digital platform, the company connects borrowers with lending partners to help them compare available offers and find solutions that fit their financial needs. Splash Financial is committed to creating a convenient, transparent, and customer-focused experience through technology, innovation, and dedicated support.
As part of its team, employees have the opportunity to contribute to a collaborative environment focused on customer satisfaction, operational efficiency, and continuous improvement.
From Jobs for Humanity's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Customer Service Manager job at Jobs for Humanity located?
This Customer Service Manager position at Jobs for Humanity is located in Bronxville, NY. Always check Jobs for Humanity's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Manager position at Jobs for Humanity?
This listing links directly to Jobs for Humanity's SmartRecruiters application page. You can apply directly on Jobs for Humanity's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.