Customer Service Officer

About the role

We are looking for a Customer Service Officer to support our clients and ensure smooth communication throughout our logistics processes. This role plays a crucial part in maintaining customer satisfaction by providing timely information, resolving inquiries, and coordinating with internal teams to ensure outstanding service delivery.

Responsibilities

• Serve as the primary point of contact for client inquiries and service requests.
• Manage customer accounts, documentation, and shipment updates with accuracy and attention to detail.
• Coordinate with internal departments to track shipments and resolve issues promptly.
• Provide clear, professional communication to clients regarding timelines, changes, or service updates.
• Assist in improving customer service processes and maintaining service standards.
• Ensure company policies are followed and represent the brand with professionalism.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with organization and efficiency.
• Problem-solving mindset with a customer-focused attitude.
• Proficiency in basic office software and documentation.
• Strong attention to detail and professional conduct.
• Ability to work both independently and collaboratively.

Additional Information: Benefits

• Competitive salary of $48,000 - $52,000 per year.
• Opportunities for professional growth and internal advancement.
• Supportive and collaborative work environment.
• Comprehensive training and skill-development opportunities.
• Full-time position with stable, long-term career potential.