Customer Service Officer

About the role

Strive Global is seeking a dedicated and personable Customer Service Officer to join our team in Kansas City, MO.

In this role, you will serve as an essential connection between our organization and its customers, providing professional assistance, addressing inquiries, and ensuring a consistently positive service experience.

The ideal candidate is an effective communicator, a proactive problem-solver, and someone who takes pride in delivering exceptional service while contributing to a positive team environment.

Key Responsibilities

• Respond to customer inquiries professionally and efficiently through phone, email, and other designated communication channels.
• Provide accurate information regarding company services, policies, and procedures.
• Address customer concerns and resolve issues with professionalism, empathy, and attention to detail.
• Maintain accurate customer records and document interactions within internal systems.
• Collaborate with internal departments to coordinate solutions and improve service delivery.
• Identify opportunities to enhance customer satisfaction and streamline support processes.
• Follow established service standards while maintaining confidentiality and professionalism.
• Contribute to a welcoming, organized, and customer-focused work environment.

Qualifications & Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a customer-focused mindset.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with computers, digital communication tools, and standard office applications.
• Strong organizational skills and the ability to work independently or collaboratively.
• A positive, adaptable attitude and willingness to learn new processes.
• Professional demeanor and commitment to delivering high-quality customer experiences.

Additional Information

At Strive Global, we recognize that investing in our people is essential to building a successful organization.

• Competitive Compensation: Annual salary ranging from $35,000 to $39,000.
• Career Growth Opportunities: Opportunities to develop professionally and pursue advancement within the organization.
• Professional Development: Continuous learning opportunities to strengthen communication, customer relations, and problem-solving skills.
• Skill Enhancement: Practical development in customer engagement, business communication, and service operations.
• Supportive Team Environment: A collaborative workplace that values teamwork, respect, and individual contributions.
• Meaningful Work: The opportunity to make a positive impact by supporting customers and contributing to service excellence.
• Full-Time Position: A structured professional role with opportunities for long-term career development.