Customer Service Operations Associate

About the role

CT Corporation, a part of Wolters Kluwer, is a leading provider of business compliance, incorporation, and licensing solutions that serves corporations, small businesses, law firms, and trademark professionals nationwide. As part of a global organization trusted by professionals across legal, business, finance, risk, compliance, and healthcare industries, CT Corporation helps organizations navigate complex regulatory requirements and maintain compliance with confidence.

We are seeking a detail-oriented, customer-focused professional who enjoys research, problem solving, and managing multiple priorities in a fast-paced environment. This role is ideal for someone who thrives on accuracy, enjoys learning complex processes, and takes pride in helping clients stay compliant with licensing and regulatory requirements.

As a Customer Service Operations Associate, you will work closely with internal teams and stakeholders to manage business license renewals, research filing requirements, resolve issues, and support the overall administration of customer licensing portfolios. Successful candidates are highly organized, proactive, and able to communicate effectively while balancing competing deadlines.

• This is a hybrid position and will require working in-office 2-3x per week.
• Total annual compensation may range from $50,000-$58,000
• Benefits available DAY ONE of hire!

Responsibilities

• Compiling and submitting all assigned customers renewals
• Researching any rejected renewals and corrections needed
• Issuing monthly invoices
• Building Pre-Filing summaries
• Communicating with coworkers to ensure overall management of assigned customers license portfolios
• Subject matter expert of the department, company and industry

Qualifications

• A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Bachelor's degree from an accredited college/university or equivalent B2B client service experience is preferred, not required
• Ability to absorb product knowledge quickly and process information to apply to client needs
• Able to make sound business decisions and exercise discretion and judgment
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Our Interview Practices

• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
• Our interview process is designed to assess your individual skills, experiences, and communication style.
• We value authenticity and want to ensure we're getting to know you-not a digital assistant.

To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$29,200.00 - $48,900.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.