Customer Service Ranger

About the role

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Customer Service Ranger in Point, Texas.

Job Summary

Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!

What you'll do

The Customer Service Ranger position includes greeting customers and guests upon arrival, processing check-ins to the campground and cabins, patrol of the grounds, answering questions, enforcing rules and ensuring the safety of our customers and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law.

Your job will include

• Monitor the property with a keen eye for any property issues or potential problems.
• Ensure that the property is properly secured.
• Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary.
• Monitor all incoming guests through the campground gate and validate if access is acceptable.
• Perform routine patrols, golf cart and rental inspections.
• Take camping reservations, check people in and out and sell day passes and items at the store.
• Prioritize guest safety and happiness.
• And other duties and responsibilities as may be assigned.

Skills & experience you need

• High school diploma or equivalent.
• Basic reading, writing and math skills and the ability to use computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills and a friendly demeanor.
• Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
• Valid driver's license, good driving record and current auto insurance.
• Ability to work shift work, weekends, holidays and on-call on a regular basis.

Pay and benefits

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

As an Equal Opportunity Employer, we welcome and thank all applicants.