Customer Service Rep (01433) - 5400 Preston Hwy

About the role

We're looking for a friendly and efficient Customer Service Representative to join our team at our 5400 Preston Hwy location in Louisville, United States. As the face of our company, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

• Greet customers warmly and handle their inquiries and orders professionally
• Take phone and in-person orders accurately and efficiently
• Process cash and credit card transactions
• Prepare food items according to company standards
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations during busy periods
• Address customer concerns and resolve issues promptly and courteously
• Assist with inventory management and restocking as needed
• Adhere to all company policies, food safety regulations, and quality control standards
• Participate in ongoing training to improve product knowledge and customer service skills

Qualifications & Requirements

• Excellent customer service skills with a friendly and professional demeanor
• Strong communication abilities, both verbal and written
• Capability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic computer skills for operating point-of-sale systems
• Ability to follow directions and adhere to company procedures
• Flexibility to work various shifts, including weekends and holidays
• Physical stamina to stand for extended periods and lift up to 25 lbs
• Cash handling experience and basic math skills
• Attention to detail and commitment to accuracy in order taking and food preparation
• Team-oriented mindset with a willingness to assist colleagues as needed
• High school diploma or equivalent preferred, but not required
• Previous customer service experience is a plus, but we're willing to train the right candidate

Additional Information

All your information will be kept confidential according to EEO guidelines.