Customer Service Rep (01469)- 3200 Kristin Way

About the role

We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Provide accurate information about our products and services
• Process orders, refunds, and exchanges efficiently
• Identify and escalate complex issues to appropriate departments
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction
• Stay updated on company policies, products, and services
• Participate in ongoing training and development programs
• Contribute to a positive work environment by supporting team goals

Qualifications & Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• High school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Additional Information: BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

Benefits

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)